Xcel Energy storm restoration efforts lauded as nation's best

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Xcel Energy storm restoration efforts lauded as nation's best

January 15, 2016

MINNEAPOLIS – Successfully, safely and quickly restoring power to more than a quarter-million customers after a storm led to Xcel Energy being recognized for the efforts by the Edison Electric Institute with the organization’s Emergency Recovery Award.

On July 18, 2015 a severe thunderstorm that brought damaging winds, lightning and torrential rain hit the company’s Minnesota service area. The company mobilized 750 employees and contractors who were able to restore service to all customers in less than two days.

“The hardworking crews from Xcel Energy are truly deserving of this recognition for their tremendous work to restore service in the face of difficult conditions,” said EEI president Tom Kuhn. “Xcel Energy’s efforts to swiftly and safely restore service are representative of our industry’s unwavering commitment to customer service.”

Preparation pays off

Xcel Energy’s Upper Midwest service territory spans more than 108,000 square miles and serves 3.4 million customers, presenting logistical challenges for storm response. In 2015, more than 90 percent of customers were restored within 12 hours of service disruptions, and 96 percent within 24 hours.

Response teams prepared for the July storm by pre-staging crews, identifying material and resources needed for repairs, and working with partners to deploy workers and equipment to restore customers quickly and safely.

“Our customers depend on us to provide reliable electricity,” said Chris Clark, president, Xcel Energy—Minnesota. “I’m proud of the quick, safe action our employees took to restore power after that storm. Our crews train and prepare for situations like they faced in July and sprang into action when called upon. That demonstrates the kind of people who work for us and the dedication they have to our customers.”

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